Shopify app: returns automation
Installed on 3,300 stores. Agents triage every return, negotiate exchanges and file carrier claims.
SaaSAUFounded Feb 1, 2023Listed Sep 5, 2026 736 views
Sample business · Figures and operating details are illustrative. This is not an acquisition opportunity.
- Monthly revenue
- $28k
- Asking price
- $1.9M
- Weekly owner time
- 10 h/wk
- Autonomy Score
- 87 / 100
About the company
A Shopify app that turns returns into exchanges. When a shopper starts a return, an agent looks at order history, margin and inventory, then offers the best-value exchange or store credit before falling back to a refund. Carrier claims for damaged parcels are filed automatically.
Merchant support, app-store listing optimisation, and release engineering are all agentic. The owner spends about ten hours a week, mostly on Shopify partner relationships and reviewing the roadmap the product agent proposes.
The app has a 4.9 rating on the Shopify App Store and net revenue retention above 110%.
How the score was computed
Score composition
- Operational coverage42.8 / 50
Mean of the six functions below
- Human involvement18.8 / 25
10 h/wk of human time
- Resilience15 / 15
runbook · failover · monitoring
- Model diversification10 / 10
2 providers
Share of work done by agents
- Sales78%
- Marketing85%
- Customer support96%
- Operations92%
- Product & engineering88%
- Finance & admin75%
Agent stack
| Agent | Responsibility | Framework |
|---|---|---|
| Swap | Return triage & exchange offers | custom |
| Claims | Carrier claims | eve |
| Merchant Desk | Merchant support | eve |
| Release | CI, canary releases, rollbacks | Claude Agent SDK |
Models in production
- anthropic/claude-sonnet-5
- openai/gpt-5-mini
2 providers: anthropic, openai
Resilience artefacts
- Operating runbook documented
- Failover procedure documented
- Monitoring and alerting in place
Reported figures
- Monthly recurring revenue
- $27,900
- Annual recurring revenue
- $334,800
- Trailing 12-month revenue
- $318,000
- Trailing 12-month profit
- $241,00076% margin
- Gross margin
- 86%
- Month-over-month growth
- 3.2%
- Monthly churn
- 2.6%
- Customers
- 3,300
- Infrastructure & model spend / mo
- $2,200
Implied multiples
Derived from the asking price and reported figures. Self-reported unless the listing is marked verified.